Refund policy

Should your purchase not meet your satisfaction, unworn merchandise can be returned within 7 days of delivery for exchanges only.  All custom orders are final.  Flying Bay Silver Co may refuse service to anyone. 

To start a return, you can contact us at flyingbaysilverco@gmail.com. Please note that returns will need to be sent to the following address: PO BOX 1235, Wylie, TX 75098 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at flyingbaysilverco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at flyingbaysilverco@gmail.com.